Terms and Conditions of Sale

Last updated: 23-05-2025

These Terms and Conditions ("Terms") govern the sale of products through the website www.frozenarrow.in ("Site") operated by Pure Bloom, under the brand name Frozen Arrow™ ("we", "our", or "us"). By placing an order on this Site, you agree to be bound by these Terms.

1. Product Information

All products displayed on the Site are subject to availability.

We strive to provide accurate product descriptions and images. However, actual product packaging and materials may differ slightly from what is shown.

2. Pricing and Payment

Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We reserve the right to change prices at any time without prior notice.

Payment must be made in full at the time of ordering through the available payment methods on the Site.

3. Order Confirmation and Cancellation

Upon placing an order, you will receive an email confirmation detailing the products ordered.

We reserve the right to cancel any order due to unforeseen circumstances, including but not limited to stock unavailability or payment issues. In such cases, any payment received will be refunded.

4. Shipping and Delivery

We deliver products across India using reputable courier services.

Estimated delivery times are provided for reference and may vary due to external factors.

Shipping charges, if any, will be communicated at the time of order placement.

5. Returns and Refunds

Due to the nature of our products, returns are accepted only if the product received is damaged, defective, or incorrect.

To initiate a return, contact us within 48 hours of receiving the product, providing order details and photographic evidence.

Approved refunds will be processed within 7 business days to the original payment method.

6. Limitation of Liability

Our liability is limited to the value of the product purchased.

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

7. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of Frozen Arrow™ and is protected by applicable intellectual property laws.

Unauthorized use of any content from the Site is prohibited.

8. Governing Law

These Terms are governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Gwalior, Madhya Pradesh.

9. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Site.

It is your responsibility to review these Terms periodically for any updates.

10. Contact Information

For any queries or concerns related to these Terms, please contact us at:

Pure Bloom – Frozen Arrow™

📍 Plot No. 71, Gulabpuri, In Front of Fakkad Baba Street,

Badagaon, Morar District, Gwalior, Madhya Pradesh 474006

📧 Email: contect@frozenarrow.in