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Privacy Policy

At Frozen Arrow™, operated under the trade name Pure Bloom, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

Information We Collect How We Use Your Information Cookies & Tracking Technologies   Third-Party Sharing   Your Rights   Data Retention   Security  Children’s Privacy  Changes to This Policy  Order & Shipping Policy1. Order Processing2. Shipping & Delivery3. Order Tracking4. Payment Methods5. Cancellations6. Returns & Replacements7. Wrong Address / Undeliverable Package Contact Us  

Information We Collect

We collect personal data you provide directly, and information collected automatically when you use our website.

Personal Information You Provide:

  • Name
  • Email address
  • Phone number
  • Shipping/billing address
  • Payment details (processed securely via third-party gateways)
  • Order history
  • Feedback, reviews, or messages

Automatically Collected Information:

  • IP address
  • Browser type & version
  • Pages visited and time spent
  • Device type
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected data to:

  • Process and deliver your orders
  • Respond to customer service requests
  • Improve our website and product offerings
  • Send promotional emails (only if you've opted in)
  • Prevent fraudulent activity
  • Comply with legal obligations 

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and to collect analytical data. You can manage cookie preferences through your browser settings.

  Third-Party Sharing

We do not sell your personal information.

However, we may share your data with:

  • Payment gateways
  • Shipping partners (for order delivery)
  • Marketing/email platforms (e.g., Mailchimp, only if you opt in)
  • Analytics services (e.g., Google Analytics)

All third parties are bound by privacy obligations.

 

  Your Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing communications
  • Request information on how your data is used
  • Lodge a complaint with a data protection authority (if applicable)


  Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal requirements.


  Security

We use industry-standard security measures to protect your personal information, including SSL encryption and secure servers.  


 Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from minors.


 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page with an updated "Last Updated" date.


 

Order & Shipping Policy

At Frozen Arrow™, we aim to deliver your skincare essentials quickly, securely, and with full transparency. Please read our order policy below to understand how your orders are processed and fulfilled.

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Once your order is confirmed, you'll receive an email with a confirmation and invoice.
  • Orders placed after 2 PM IST will be processed the next working day.

2. Shipping & Delivery

  • We currently ship across India using trusted delivery partners.
  • Standard delivery time: 3–7 business days depending on location.
  • Delays due to weather, carrier issues, or government restrictions may occasionally occur.
  • Shipping charges (if applicable) will be shown at checkout.

3. Order Tracking

  • Once shipped, you'll receive a tracking link via email or SMS.
  • If you do not receive tracking details within 48 hours of shipping confirmation, please contact us.

4. Payment Methods

We accept the following payment options:

  • UPI (Google Pay, PhonePe, etc.)
  • Debit/Credit Cards (Visa, MasterCard, RuPay)
  • Net Banking
  • Wallets
  • Razorpay (or your chosen gateway)

All transactions are processed securely and encrypted.

5. Cancellations

  • Orders can be cancelled within 2 hours of placing them by contacting customer service.
  • Once the order is shipped, it cannot be cancelled.

6. Returns & Replacements

Due to the nature of personal care products, we do not accept returns unless:

  • You receive a damaged, defective, or incorrect item
  • In such cases, please contact us within 48 hours of delivery with a photo/video of the issue

We will:

  • Offer a free replacement OR
  • Issue store credit or refund, depending on the case

7. Wrong Address / Undeliverable Package

  • Please ensure your shipping address is complete and accurate.
  • If a package is returned to us due to an incorrect address or multiple failed delivery attempts, re-delivery will be charged.



Contact Us  

If you have any questions about this Privacy Policy or your personal data, please contact us:

Pure Bloom – Frozen Arrow™

📍 Plot No. 71, Gulabpuri, In Front of Fakkad Baba Street,

Badagaon, Morar District, Gwalior, Madhya Pradesh 474006

📧 Email: [Contact@frozenarrow.in]

📞 Phone: [+91 7415402644]